Terms Of Service

Itematch - Terms of Service. Last updated on 03 February 2023.

The Terms of Service mentioned below are a legal agreement between you and Itematch that allows you to use the web application, Mobile application, and other services from Itematch.

Using the words: “Itematch”, “we”, “us” or “our” refers to Itematch services under Mavsketch FZCO.

Itematch is an online platform that enable users to list their properties for other users to rent their properties.

Users that lists their properties for rent are called “Owners”. Owners can post their properties, accept any booking reservations from other users.

Users that are searching for properties to rent are called “Users”. Users can browse various available properties that are listed for rent in the app and may book and reserve the properties.

Using the word: “item”, “items”, also refers to the property / properties that the “owner” listed on the app.

Things you need to know before using Itematch service:
  • Itematch provides its platform to users to rent their item(s), but does not own any properties nor lend any owned properties to “users”.
  • By accessing and using the Itematch services, you agree to the Terms of Service of Itematch. If you disagree to the Terms of Service of Itematch, please do not access or use the any Itematch Services.
  • If you are an “Owner”, you are required to create an account in Itematch and may require to share information about you. To know more about our Privacy Policy, please refer to this link (https://itematch.com/privacy) to read and understand how we collect, use and share your information.
  • If you are a “User”, you are required to create an account in Itematch and may require to share information about you. To know more about our Privacy Policy, please refer to this link (https://itematch.com/privacy) to read and understand how we collect, use and share your information.
1. GENERAL
1.1
  • Only legal entities, partnerships, and individuals who are 18 years of age or older are allowed to register. By registering, you confirm that you are not a person or entity prohibited from using the Itematch Platform according to the laws of your place of residence or any other relevant jurisdiction. During registration, you must provide truthful, up-to-date, and complete information, and it is your responsibility to keep your account information accurate and current.
    • 1.2
  • It is your responsibility to ensure the confidentiality and security of your account credentials, and you must not share them with any third party. If you suspect that your credentials have been lost, stolen, or that your account has been compromised, you must notify Itematch immediately. Any activities conducted under your Itematch account are your responsibility, and you are liable for them, except in cases where the activities were not authorized by you, and you were not negligent, such as failing to report the unauthorized use or loss of your credentials.
    • 2. ITEMATCH’s EXTERNAL-SERVICE POLICY

    The following are strictly prohibited as per the Itematch’s External-Service policy:

    2.1
  • Taking anyone who are a member of Itematch outside of the Itematch platform for new, partial, or future bookings are strictly prohibited.
    • 2.2
  • Contacting prospective "Users" before booking on the Itematch platform with the intention of moving the reservation outside of the app (for instance, by proposing discounts for bookings made outside of the Itematch platform).
    • 2.3
  • Requesting guests to complete forms or reach out to you through external communication services before accepting booking requests on Itematch.
    • 2.4
  • Canceling existing full or partial reservations and urging guests to rebook outside of Itematch.
    • 2.5
  • Encouraging guests to book outside of Itematch for future or repeated bookings.
    • 2.6
  • Including external links that divert guests away from Itematch to another website in any messages sent to guests, including emails generated by Itematch's email alias feature.
    • 2.7
  • Sharing, selling, or using guest contact information for marketing communications or adding guests to contact lists.
    • 2.8
  • Requesting the contact information of Users to settle additional payments outside of the Itematch platform. All payments related to a user’s rental, including extensions, must be made only through the Itematch platform.
    • 3. USER RIGHTS TO USE ITEMATCH
    3.1
  • Your use of the Itematch platform is exclusively for you and you cannot transfer this right to any other person. We reserve the right to give other users the right to use the Itematch platform.
    • 3.2
  • You acknowledge that you have no ownership rights in the Itematch platform or any other part of the Itematch Service, except for the right to use and access them as per these Terms of Service.
    • 3.3
  • You agree not to provide, sell, or otherwise make the Itematch platform or any other Itematch services available to any third party.
    • 3.4
  • You acknowledge that all confidential information, copyrights, and other intellectual property rights in the Itematch platform or any other Itematch services belong to us or to those who have licensed those rights to us.
    • 3.5
  • You confirm that any text, images, or information that you upload to the Itematch Platform, including any reviews you post about other users or items (collectively, your "User Content"), will adhere to the Rules of Acceptable Use.
    • 3.6
  • We do not claim ownership of your User Content, and you retain ownership, as well as any third party whose content you include in your User Content. However, you grant us a worldwide, non-exclusive, royalty-free, and perpetual license to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, license, sub-license, and otherwise make your User Content available anywhere and in any form for the purposes of providing the Itematch platform (including allowing users to access your User Content).
    • 3.7
  • You must ensure that you have the necessary license to grant us the above license for any content owned by a third party that you include in your User Content.
    • 3.8
  • You are accountable for your own actions and omissions and those of anyone you allow to participate in providing your item listing and rental Services. You are responsible for setting your price and establishing rules and requirements for your listing. You must describe all fees and charges in your Listing description and may not collect any additional fees or charges outside the Itematch. You cannot encourage guests to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Itematch Platform that violate our Off-Platform Policy.
    • 4. ITEMATCH
    4.1
  • Itematch offers its platform to all users that enables members to enlist item, offer, search, and book an items for rent. When members make or accept a booking, they enter into a legal agreement directly with each other. Itematch is not a party to that agreement and does not act as a representative for any member. Our only involvement is in collecting payments. Learn more about our payment terms.
    • 4.2
  • Itematch has no general obligation so whatever pertaining to monitor the quality of the items listed and made available by “Owners” nor verify the existence, assurance of safety or legalities of the items listed and made available by “Owners.
    • 4.3
  • Itematch has no general obligation so whatever pertaining to verify the information of the items provided by the “Owners” but we have the right to assess, remove privilege to access, edit content if it is proven necessary as per our Terms and policies.
    • 5. OWNER
    5.1
  • Owners is held liable for ensuring that items conform to any descriptions provided, are fit for purpose and safe to use and not Itematch.
    • 5.2
  • If you are a Owner, you will also be responsible for complying with any obligations you may have under applicable law with respect to the items that you provide for hire, including giving effect to Users' rights under applicable consumer law and compensating any damage to the User or any other person caused by your items.
    • 5.3
  • Owners is held responsible for ensuring that items pertaining with any descriptions provided, are fit for purpose and safe to use.
    • 5.4
  • Owners, you will also be held responsible for complying with any obligations you may have under applicable law with respect to the items that you listed and made available, including giving effect to users' rights under applicable consumer law and compensating any damage to the buyer or any other person caused by your items should such law hold you accountable.
    • 5.5
  • You must NOT list any items for rent through the Itematch platform any firearms, weapons, pornography, mature content, animals or any items that it would be illegal to offer for rent in your or the User's country of residence.
    • 5.6
  • The items you list on the Itematch platform conform in all material respects to any pictures or descriptions that you post and upload on Itematch platform.
    • 5.7
  • Owners are allowed to go to an agreement of any other terms on which you lend an item to a Users, including the price you decided to charge to the “Users” for your item for the relevant rental period. When you list an items in Itematch platform, you must ensure that the rental fee you posted on your listing is the total price payable for hiring your items, including any applicable taxes or costs of delivery. Once you agree the terms on which you will lend an item to the “User”, you must not try to amend those terms (including the price) unless otherwise you have a valid, justifiable reason for doing so and only if both parties (“Owner” & “User”) agrees to those amended terms.
    • 5.8
  • You can remove a listing or cancel your booking reservation to lend an item to a “User” at any time up to 48 hours before the start of the agreed rental start date and time. If you cancel a booking reservation to lend an item to a “User” less than 48 hours before the start agreed rental date and time, we will charge you a cancellation fee of 50% of the total agreed booking fee.
    • 6. USER
    6.1
  • Users, we will not be responsible to you for any items that you rent through the ITEMATCH platform.
    • 6.2
  • The responsibility for any loss or damage to rented items through the Itematch Platform, as well as any harm caused to others or their property while using these items, lies with the "Users" rather than us. Users are also obliged to compensate the “Owner” for any loss or damage to the rented items.
    • 6.3
  • By renting an item through the Itematch Platform, you acknowledge that the Owner grants you a limited license to use the item for the duration specified in your booking request. You agree to return the item at the time indicated in the accepted booking request, but may request an extension from the Owner, who has sole discretion to approve the extension. If you keep the item past the agreed-upon return time or fail to communicate with the Owner during your rental period, you forfeit your license to use the item, and the Owner can request that you return it in accordance with applicable laws.
    • 6.4
  • Additionally, you are responsible for paying an extra fee of up to two times the average daily rental fee, plus applicable taxes and any legal expenses incurred by the Owner and Itematch, for every 24-hour period or portion thereof that you keep the item beyond the agreed-upon return time. This fee is meant to cover the inconvenience suffered by the Owner and Itematch. You authorize Itematch and its payment gateway partners to charge your payment method for these fees. However, once the total amount of late fees reaches the estimated value of the item, you will no longer be required to pay further fees.
    • 6.5
  • It is the responsibility of "USERS" to return the Items to the "OWNER" in the same condition as when they received them. "USERS" are accountable for their actions and the actions of anyone they permit to access or use the Items, except for the "OWNER". If an Item is damaged, lost, stolen, or destroyed, you consent to ITEMATCH and its partnered payment gateway charging your payment method for the fair market value of the relevant Item to reimburse for the damage, loss, or destruction.
    • 7. ITEMS
    7.1
  • By listing an item such as storage units, garages, attics, rooms, studios, driveways, and parking slots, you are acknowledging and agreeing to take full responsibility for ensuring the security of the items you store in these locations. You must also maintain the condition of the storage space, ensuring it is at least in the same state as when the user agreed to store their items there. Additionally, you are responsible for the care and protection of any personal belongings that the user stores in your storage space.
    • 8. ITEM RENTAL AND ITS CORRISPONDING RISKS
    8.1
  • By listing an item and agreeing to lend it to users, you acknowledge and agree that you are engaging in a transaction with the user and not with Itematch. It's important to recognize that there are inherent risks associated with listing and lending your items to users, such as the possibility of loss or damage to your item, and you assume all risks related to such transactions through the Itematch platform. To the fullest extent permitted by law and without limiting any other provisions in the terms, you expressly release and waive Itematch from any liability, claims, causes of action, or damages arising from your use of the platform as a lender, including any liability related to lending transactions you may enter into on the Itematch platform.
    • 9. PROHIBITIONS
    9.1
  • It is strictly not allowed to list or offer on the Itematch platform any of the following items: alcohol, tobacco, drugs or drug paraphernalia, illegal items or items that promote illegal activities, highly regulated items, pornography or mature content, items that infringe on the intellectual property or other proprietary rights of third parties, animals and animal products, and/or any items that are unclean or in poor condition. Itematch reserves the right to modify this list of prohibited items at any time and for any reason, and to remove any listed items from the platform, regardless of whether or not they are included on the list of prohibited items.
    • 10. PROPERTY OWNERSHIP
    10.1
  • When you list an item as “Owner”, you represent yourself and guarantee that: you are in possession of all licenses and permits necessary to provide the Items available to the “Users”.
    • 11. PAYMENTS

    Any form of payment transactions must be done through the Itematch platform using its partnered payment gateway. Any payment transactions outside Itematch platform is strictly prohibited.

    11.1
  • For “USERS” - (refers to the one who acquire to rent an item), Itematch will collect the payment from you the total amount of RENTAL FEE which the “OWNER” required. We will also charge you an additional fee of 10% of the total rental fee for using Itematch services. There may also be an additional fee for the payment processing fee required by the partnered payment gateway.
    • 11.2
  • For “OWNERS” – (refers to the one who enlist their items for rental), Itematch will collect the full rental fee payment from “Users” on your behalf. Itematch will charge you a fee of 10% of the total Rental fee. There may also be an additional fee for the payment processing fee required by the partnered payment gateway. We will deduct all fees from the full rental fee and after deducting all fees, we will then transfer to you the remaining amount of the full rental fee that the “User” paid.
    • 12. TAXES
    12.1
  • As a “Owner”, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").
    • 13. CANCELLATIONS & REFUNDS

    Itematch has a standard cancellation policy for all rentals:

    13.1
  • STANDARD CANCELLATION:
    •
    13.1.1
  • Full Refund:
    Users can receive a full refund if they cancel within 6 days of booking, provided the cancellation occurs at least 48 hours before the rental start date.
    • 13.1.2
  • Partial Refund:
    If a user cancels after 6 days of booking but at least 48 hours before the rental start date, they will receive a refund minus a third-party payment processing fee, which is approximately 5% of the total amount. The refund will be processed within 5-7 business days.
    • 13.1.3
  • No Refund:
    If a user attempts to cancel less than 48 hours before the rental start date, they will not be able to cancel the booking, and no refund will be issued.
    • 13.1.4
  • Tabby Installment Plan:
    If the user opts to pay using the Tabby installment plan, cancellations are not permitted once the booking is confirmed. No refund will be issued under this payment method.